Refund Policy

1. Setup fee / website build

The one-time setup fee (website build) is charged at checkout. Once that fee is charged and paid, the website is your property as described on the legal page. Because custom design and development start after payment, the setup fee is generally non-refundable once paid, including after work has begun.

If we agree to a refund in writing, or if a chargeback or dispute reverses the setup fee, legal ownership of the website transfers to NextMedia LLC. We may take the site down and you lose the right to use that work as your property.

2. Monthly care

Monthly care is a recurring subscription. You may cancel at any time using the cancel link in your receipt email and the email verification code. Cancellation takes effect at the end of the current billing period. We do not prorate or refund the current month of care. Hosting and maintenance may continue through that paid period, then we may stop hosting.

3. Chargebacks and disputes

A chargeback, payment dispute, or bank reversal is treated like a refund for ownership purposes. The website becomes the property of NextMedia LLC. We may also cancel monthly care and recover our costs. Contact us first at zachary.callahan@614sites.com if a charge looks wrong so we can help without a dispute.

4. How to cancel

Open the cancel link from your payment receipt, request a verification code, and enter the code sent to the email on the order. No customer account is required. We will email NextMedia LLC the details needed to stop hosting after the period ends.

5. Discretionary exceptions

NextMedia LLC may issue a goodwill refund in rare cases. That is not an obligation and does not change this policy for other orders.